Privacy Policy
Innovative Interactive Infotainment Private Limited (or the “Company” or "MeraGana")
is committed to secure and trustworthy Internet commerce and the individual’s right
to privacy. This Privacy Policy describes company's information practices. This
privacy policy applies to the privacy practices and information that is collected,
processed, or maintained through company's Web site: www.MeraGana.com and mobile
apps and mobile service platform.
- Web Site/mobile apps and mobile service platform covered
This privacy policy covers the information practices of the Web sites and Mobile
apps and mobile service platform (“Services Platform”) that link to this Privacy
Policy: www.MeraGana.com and our MeraGana Mobile apps and mobile service platform
(“Services Platform”) owned and operated by MeraGana. The use of information collected
through our Services Platform shall be limited to the purpose of providing the service
for which the Customer has engaged www.MeraGana.com or MeraGana.com and MeraGana
Mobile.
We use a service provider that powers and processes our Services Platform. All pages
branded as MeraGana on this Services Platform have a link to this Privacy Policy.
The Company’s Web sites may contain links to other Web sites. MeraGana is not responsible
for the information practices or the content of such other Web sites. If you submit
personal information to any of those sites, your information is governed by their
privacy policys. We encourage you to carefully read the privacy policy of
any Web site you visit.
- Information we process and purposes of processing
Providing the services platform and responding to requests
When you express interest in obtaining additional information about MeraGana’s products
or accessing secure areas of our Services Platform, MeraGana asks you to provide
personal information, such as:
- Name, email address, mailing address, phone number, mobile phone number
- Credit Card and billing information in case of online purchases
- Services Platform login/sign in id and password
We use this information for the purposes of sending you requested product or service
information, responding to your customer service requests, administering your account,
providing you the Services Platform you subscribed to and responding to your questions
and concerns.
Credit card safety in case of online purchases
We use the latest technology to protect your credit card information and do not
release it to any outside agencies. Your order will be placed using SSL (Secure
Sockets Layer) encryption. SSL is the Internet standard for secure transactions
and is used by the largest and most respected web sites for securing their e-commerce
transactions. The most popular browsers (including Microsoft Internet Explorer,
Netscape Navigator, Mozilla and Chrome) are automatically able to use SSL security.
The legal basis under EU law for our processing this data is the performance of
the contract with you or taking steps at your request prior to entering into a contract.
When we collect this information from you, we will indicate what information is
required for us to be able to provide the Services Platform or respond to your Request.
If you do not provide the information required, we will not be able to provide you
the Services Platform or respond to your request.
Marketing emails
We also use your contact information to email you newsletters of new additions to
our library and other useful information and announcements, but only if you specifically
opted-in to receive these emails. The legal basis under EU law for our processing
this data for this purpose is your consent. You can withdraw your consent at any
time through the unsubscribe link within the footer of every email. Additionally,
you may send a request specifying your communications preferences to our Support
Team. Note that you will still receive administrative and transactional messages
regarding MeraGana’s Services Platform.
Cookies and analytics
As you navigate the Company’s Web site and Services Platform, MeraGana also collects
information through the use of commonly-used information-gathering tools such as
web beacons and cookies. Information collected includes standard information from
your web browser such as your Internet Protocol (IP) address, browser type, operating
system, referring/exit pages, links clicked, and actions taken while browsing.
We process this data to analyze trends, administer the website, track users’ movements
around the website, and to gather demographic information about our user base as
a whole. We do this using the Google Analytics Measurement Protocol. The legal basis
under EU law for our processing cookie-related data for these purpose is our legitimate
interests of ongoing managing of our business and business development.
- Sharing of information collected
We will share your personal information with third parties only in the ways that
are described in this Privacy Policy, namely with our service providers who assist
us with the internal operations of our Website and the Services Platform. These
companies are authorized to use your personal information only as necessary to provide
these services to us and not for their own promotional purposes. We do not sell
your personal information to third parties.
We may also disclose your personal information:
- As required by law such or similar legal process,
- When we believe in good faith that disclosure is necessary to protect our rights,
protect your safety or the safety of others, investigate fraud, or respond to a
government request,
- If MeraGana is involved in a merger, acquisition, or sale of all or a portion of
its assets, you will be notified via email and/or a prominent notice on our Web
site of any change in ownership or uses of your personal information, as well as
any choices you may have regarding your personal information,
- Public forums and customer testimonials
MeraGana may provide bulletin boards and blogs on the Company’s Web site. Any personal
information you choose to submit in such a forum may be read, collected, or used
by others who visit these forums. MeraGana is not responsible for the uses other
parties make of your personal data that they collect from this publicly accessible
forum.
MeraGana may post lists of Customers and testimonials on the Company’s Web sites
that contain information such as Customer names and titles. MeraGana obtains the
consent of each Customer prior to posting any information on such a list or posting
testimonials.
Our Web site includes Social Media Features, such as the Facebook button and Widgets,
such as the Share this button or interactive mini-programs that run on our site.
These Features may collect your IP address, which page you are visiting on our site,
and may set a cookie to enable the Feature to function properly. Social Media Features
and Widgets are either hosted by a third party or hosted directly on our Site. Your
interactions with these Features are governed by the privacy policy of the company
providing it.
- Customer data
MeraGana’s Customers may electronically submit data or information to the Services
Platform for hosting and processing purposes (“Customer Data”). MeraGana Mobile
will not review, share, distribute, or reference any such Customer Data except as
provided in the MeraGana
Terms of Service, or as may be required
by law. In accordance with the MeraGana’s
Terms of Service,
MeraGana may access Customer Data only for the purpose of providing the Services
Platform, preventing or addressing service or technical problems, at a Customer’s
request in connection with Customer support matters, or as may be required by law.
Service provider, sub-processors/onward transfer
MeraGana may transfer personal information to third party companies acting as agents
helping us provide our service. These transfers are made for limited and specified
purposes of assisting us in the internal operations of the Website and the Services
Platform.
We ascertain that the third-party companies are obligated to provide at least the
same level of privacy protection as is required by the Privacy Shield Principles
and we take steps to ensure that the third party companies effectively process the
information transferred in a manner consistent with the its obligations. We also
take reasonable and appropriate steps to stop and remediate unauthorized processing.
Access to data controlled by our customers
MeraGana has no direct relationship with the individuals whose personal data it
processes when its customers use the Services Platform. An individual who seeks
access, or who seeks to correct, amend, or delete inaccurate data should direct
his query to the appropriate MeraGana Customer (who is the data controller). If
the Customer requests MeraGana to remove the data, we will respond to their Customer’s
request within 30 business days.
- Storage periods
MeraGana will retain personal data we process on behalf of our Customers and information
collected by us on our Web site for as long as needed to provide services to our
Customers. We will retain and use this personal information as necessary to comply
with our legal obligations, resolve disputes, and enforce our agreements.
- Security
The security of your personal information and our Customers’ information is important
to us. When you enter sensitive information (such as login credentials or credit
card information), we encrypt the transmission of that information using secure
socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. No method of transmission
over the Internet, or method of electronic storage, is 100% secure, however. Therefore,
we cannot guarantee its absolute security.
If you have any questions about security on our Web site or within our Services
Platform, you can contact us at
security@meragana.com.
MeraGana uses Paypal, 2Checkout and EBS for online purchasing transactions. Your
information is secured according to the PCI specifications.
- Data transfers – EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
If you are in the European Union, the personal data we process about you will be
transferred to us in the United States or Singapore or India.
Innovative Interactive Infotainment Private Limited complies with the EU-U.S. Privacy
Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to
subjecting all personal data received from European Union (EU) member countries
and Switzerland, respectively, in reliance on each Privacy Shield Framework, to
the Framework’s applicable Principles. MeraGana is responsible for the processing
of personal data it receives, under each Privacy Shield Framework, and subsequently
transfers to a third party acting as an agent on its behalf. MeraGana complies with
the Privacy Shield Principles for all onward transfers of personal data from the
EU and Switzerland, including the onward transfer liability provisions.
In certain situations, we may be required to disclose personal data in response
to lawful requests by public authorities, including to meet national security or
law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact us at
security@meragana.com, you may be entitled
to invoke binding arbitration when other dispute resolution procedures have been
exhausted.
- Rights available to users in the EU
Subject to applicable law, you have the right to lodge a complaint with your local
data protection authority. If you are in the EU, then according to Article 77 of
the GDPR, you can lodge a complaint to the supervisory authority, in particular
in the Member State of your residence, place of work or of an alleged infringement
of the GDPR.
- Copyright
The MeraGana.com logo and all audio clips on the site are the property of Innovative
Interactive Infotainment Private Limited and is protected by Indian copyright laws.
The compilation (meaning the collection, arrangement, and assembly) of all content
on this site is the exclusive property of MeraGana.com and is protected by Indian
copyright laws. Any use, including the reproduction, modification, distribution,
transmission, re-publication, display, or performance of the content of this site
is strictly prohibited.
- Trademark
MeraGana.com is a trademark of Innovative Interactive Infotainment Private Limited.
MeraGana.com's trademarks may not be used in connection with any product or service
that is not MeraGana.com's, in any manner that is likely to cause confusion among
customers, or in any manner that disparages or discredits MeraGana.com or Innovative
Interactive Infotainment Private Limited, or any of its divisions or subsidiary
or group companies.
- Use of site
This site or any portion of this site may not be reproduced, duplicated, copied,
sold, resold, or otherwise exploited for any commercial purpose that is not expressly
permitted by MeraGana.com. MeraGana.com and its affiliates reserve the right to
refuse service, terminate accounts, and/or cancel orders at its discretion, including,
without limitation, if MeraGana.com believes that customer conduct violates applicable
law or is harmful to the interests of MeraGana.com and its affiliates.
- Disclaimers
- MeraGana.com makes no guarantees, warranties or representations to its partners
or its common customers as to the accuracy, adequacy or completeness of information
and content and services provided by MeraGana.com on the web site. The products,
information, content and services are provided without warranty of any kind, either
express or implied, including, but not limited to, the implied warranties of merchantability,
fitness for a particular purpose, or non-infringement. We are not responsible for
any errors, omissions or representations on any of our pages or on any links on
any of our pages. We do not endorse in anyway any advertisers on our web pages.
Please verify the veracity of all information on your own before undertaking any
purchase, or any transaction, commercial or otherwise with any of the advertisers.
The linked sites are not under our control and we are not responsible for the contents
of any linked site or any link contained in a linked site, or any changes or updates
to such sites. We are providing these links to you only as a convenience, and the
inclusion of any link does not imply endorsement by us of the site.
- Innovative Interactive Infotainment Private Limited, accepts no liability whatsoever,
direct or indirect, for noncompliance with the laws of any country other than the
Republic of India.
- The mere fact that the MeraGana.com Service can be accessed through Internet by
a User in a country other than India shall not be interpreted to imply that the
laws of the said country govern these terms and conditions and/or the operations
in the MeraGana.com accounts of the User and/or the use of MeraGana
- The orders for any products/services placed on the site accessed through Internet
by a User in a country shall be deemed to be placed at New Delhi, Republic of India
for all purposes legal or otherwise.
- We hereby expressly disclaim any implied warranties imputed by the laws of any jurisdiction.
We consider ourselves and intend to be subject to the jurisdiction only of the Indian
law.
- Governing law
These Terms & Conditions and/or the orders placed by the User on Innovative Interactive
Infotainment Private Limited for goods/services and/or the use of services provided
through www.MeraGana.com or MeraGana.com shall be governed by the laws of the Republic
of India and no other nation. The User and the Bank agree to submit to the exclusive
jurisdiction of the Courts located in New Delhi, India as regards any claims or
matters arising under these terms & conditions.
- Changes to this privacy policy
MeraGana reserves the right to update this Privacy policy to reflect changes
to our information practices and these disclaimers, terms, and conditions at any
time. We will provide notification of material changes to this policy through
prominent notice on the Company’s Web site and/or to our Customer via email prior
to the change becoming effective. We encourage you to periodically review this page
for the latest information on our privacy practices.
- Contacting Us
Questions regarding this Privacy Policy or the information practices of the Company’s
Web sites should be directed to MeraGana as follows:
Mail: Innovative Interactive Infotainment Private Limited, 2nd Floor, 2 Community
Centre, Saket, New Delhi 110 017, India.
Email:
privacy@meragana.com